Vidyo Collaboration

Interactive Intelligence Video Customer Engagement

By 26 de agosto de 2020marzo 25th, 2021No Comments

Consumer behavior is constantly changing. With the advances in technology, consumers have now more ways to purchase the items they want through multiple channels and devices.

This constant change means that the way companies engage with their customers must also adapt to the new demands. With e-commerce expecting to reach an outstanding 5 trillion USD by 2021, it is pyramidal for businesses to align their business strategy to their consumer trend.

Online shopping has revolutionized the way consumers make their purchases. Even then, they still wish to receive personalized attention. What if your business could make available a channel, through which you could customize the service for each potential customer?

An Interactive Intelligence Video Customer Engagement

With VidyoEngage, interpersonal connections with customers are transformed with this communications solution.  Advanced end-to-end workflows and integrations are key to powering seamless, high-impact video experiences for long-term, high-value customer relationships.

Adding a  video channel to your communication strategy with your clients offers new ways of making each interaction with the client a unique moment.

Having an interactive intelligence video customer engagement means that for example, the owner of a hardware store could choose to engage through video with a customer who is browsing her web. This way the owner can provide a more personalized and warmer interaction with the customer. The owner could even use the “see-what-I-see” capability to show in real-time what the item looks like, material, consistency, etc.

Video conferencing in this digital era is in everything and everywhere. From engaging with collaborative teams across the globe to advising a customer on which wrench works better for the pipe. Video conferencing now represents +70% of all communications in companies of all sizes. Furthermore, 69% of buyers believe every product should have a demo video. With a video channel in your communication strategy, you can offer them live demos and improve instantly the quality of the interaction.

The possibilities that this tool offers for better customer engagement are countless. To see it in action click below to watch the video.