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Migrating the contact center to the cloud
Cloud Contact Center Platform
4 de noviembre de 2021

Case Study: Customer Service Migration to the cloud

The cloud has come to revolutionize the business environment and for Contact Center businesses, it…
katherine dominguez
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Detect impersonation with voice biometrics
Biometric authentication
21 de octubre de 2021

How to detect customer impersonation by implementing voice biometrics

Cybercrime is becoming a strong challenge for authorities around the world. Recently we were shocked…
katherine dominguez
Love0
automating workforce management in the contact center
Omnichannel
14 de octubre de 2021

Guide: How to face the challenges of customer service in social networks

As a new contact and sales channel par excellence, social networks are on the rise.…
katherine dominguez
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automating workforce management in the contact center
Omnichannel
30 de septiembre de 2021

How to improve customer experience and loyalty with an omnichannel strategy for the insurance industry

Maybe you're already a little tired of hearing about customer experience everywhere, but without customers,…
katherine dominguez
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Unified Communications tool
Enghouse UC
23 de septiembre de 2021

[Webinar on-demand] UCaaS and CCaaS: How Convergence Drives and Disrupts Communications

Collaborative tools have been a great ally in both the professional and personal spheres in…
katherine dominguez
Love0
automating workforce management in the contact center
Workforce Management
15 de septiembre de 2021

Say goodbye to excel and automate workforce management in the contact center

Contact centers are characterized as human capital intensive companies, so a large part of their…
katherine dominguez
Love0
optimizing customer relations with artificial intelligence
Artificial Intelligence
8 de septiembre de 2021

Guide: How to Optimize Customer Relationships with Artificial Intelligence

Over the years, the fields of application of Artificial Intelligence (AI) have become vaster and…
katherine dominguez
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Identity validation system
education
31 de agosto de 2021

How to avoid identity fraud in e-learning systems

Learning online is an undeniable advantage. The fact of being able to access quality education…
katherine dominguez
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Biometric authentication to prevent fraud
Telebanking
11 de agosto de 2021

Biometric authentication to prevent fraud in online banking transactions

Some time ago we used to see our grandparents, parents, or even ourselves, standing in…
katherine dominguez
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Biometric authentication to prevent fraud
Collections
22 de julio de 2021

Use Case: Reducing costs in collections management with Collections Virtual Agent

Curiously, those activities necessary to generate revenue are sometimes the ones that generate more expenses.…
katherine dominguez
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Video conferencing with facial biometrics
News
12 de julio de 2021

Enghouse Vidyo bets on Veridas’ facial biometrics to eliminate fraud in video conferences

The companies are already working to offer voice biometrics in Vidyo and the Canadian giant's contact center solutions.  Video conferencing with facial biometrics   Enghouse Interactive, a leading global provider of…
katherine dominguez
Love0
Improving quality management in the Contact Center
Quality Management
7 de julio de 2021

Case Study: Improving Quality Management in the Contact Center

C3i needed to modernize its Enghouse interactive solution, focused on Improving quality management in the…
katherine dominguez
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Recent News

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  • Enghouse Interactive Products
    • All in one Contact Center Solution
    • Cloud Contact Center Platform
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      • Vidyo Platform
    • Enghouse UC
  • Software Contact Center
    • Engagement Solutions
      • Gamification for Contact Center
      • Workforce Management for Contact Center
    • Omnichannel Contact Center Software
      • Whatsapp and Social Media in the Contact Center
      • Chat in the Contact Center
      • Voice in the Contact Center
      • Video in the Contact Center
      • Email in the Contact Center
    • Solutions for Outbound campaigns
      • Dialer for the Contact Center
      • Web Scripting for the Contact Center
    • Contact Center Automation and Self Service solutions
      • Virtual Assistant for the Contact Center
      • Chatbot for the Contact Center
      • Interactive Voice Response (IVR)
      • Collections Virtual Agent
    • Quality and Analytics Solutions in the Contact Center
      • Business Intelligence for Contact Center
      • Satisfaction Surveys for the Contact Center
      • Reporting Tool for Contact Center
      • Quality Management
  • Professional Services
    • SDK Integrations
    • Enghouse Interactive Consulting Services
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    • Contact Center Software for Customer Service processes
    • Contact Center Software for Marketing and Sales
    • Contact Center Software for Outsourcers
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    • Artificial Intelligence in the Contact Center
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