Marketing and Sales

17 de diciembre de 2019

Marketing integrated in the Customer Experience, the formula to improve the relationship with the customer

The digital transformation has brought new ways of relating between users and companies, thanks to…

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Marketing and Sales

11 de diciembre de 2019

Integrating the user experience into the customer experience

Although only 44% of companies have adapted to the digital transformation, the interactions between companies…

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Marketing and Sales

9 de octubre de 2019

Contact Center evolution: Technology to improve customer journey

Contact Centers are transforming from traditional call reception operations to customer engagement centers, using technology…

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Marketing and Sales

4 de septiembre de 2019

Unified contact center software to optimize customer experience

Contact centers must focus their strategies on the customer and evolve according to their needs.…

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Marketing and Sales

13 de septiembre de 2017

Are You Proactively Reaching Out to Customers?

When most customers think of "outbound calling," they assume telemarketing; the epitome of brute-forced, automated…

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Marketing and Sales

30 de diciembre de 2014

My Hold Time is What?!

Aberdeen cited that the biggest driver of multi-channel support is to provide a service where…

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Marketing and Sales

16 de mayo de 2014

Leads to Deals: A profitable challenge

Marketing strategies are vital in the sales operation of any company. Prospect attraction is certainly…

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Marketing and Sales

26 de abril de 2013

Mastering the Customer Service Game with the Right Tools

Everyone knows how essential understanding your our potential customer’s needs has become. It’s a key…

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Marketing and Sales

18 de febrero de 2013

Creating A Great Experience With “Non-Customers”

Based on some of the recent call experiences that friends have shared with me, it’s…

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