25 de junio de 2019
Smart Center: Increase service levels with call center software
To provide Omni channel customer support and add value to their customer experience, Smart Center…
28 de febrero de 2019
Presence Social Interactions: first WhatsApp for contact center solution officially connected
This WhatsApp bot for Contact Center difference is that it totally conversational and offers 100%…
27 de febrero de 2019
Customer Support through chatbots on WhatsApp
At the end of 2017, WhatsApp already had more than 1.5 billion monthly active users.…
17 de febrero de 2018
Are Your Customer Service Channels Integrated?
The biggest danger to any contact center is the lack of coherent information. As Aberdeen’s…
12 de febrero de 2015
The Danger of Bad Technology in Your Call Center
In today’s dynamic market environment, an organization’s success depends primarily on its ability to respond…
22 de enero de 2015
What Is Really Happening In Your Call Center?
For many years no one really worried about the call center. It was just a…
16 de diciembre de 2014
Meet Your Customers In the Contact Channel They Prefer
Contact channels other than the phone, such as email, Web self-service, chat, and so forth…
6 de noviembre de 2014
How trends and technological evolution affect Contact Centers
Technology is building new roads that are not always easy to navigate for businesses to…
29 de noviembre de 2013
Omni Channel attention, Customer experience and Marketing campaigns
One of the most important challenges all companies are facing is how to effectively reach…
16 de julio de 2013
Managing Client´s information in a Contact Center
Companies Contact Centers or customer services departments in many cases have not implemented the much…
17 de abril de 2013
WebRTC, Revolutionizing Contact Centers
We’ve all been hearing s so much about how contact centers need to migrate to…
14 de septiembre de 2012
Wanted: Multiskilled agent for Multichannel Contact Center
A day has 24 hours, 1,440 minutes and 86,400 seconds and yet many times the…
