7 de julio de 2021
Case Study: Improving Quality Management in the Contact Center
C3i needed to modernize its Enghouse interactive solution, focused on Improving quality management in the…
22 de septiembre de 2020
Quality Management System for the quality control of your Contact Center’s service
Perhaps your operation has had some problems that have led to affect productivity. Inexperienced staff,…
22 de agosto de 2019
How to optimize quality in the contact center?
Measuring and improving quality in the contact center is essential to ensure excellent customer service.…
5 de abril de 2019
Quality Management Suite: Measure service quality and customer satisfaction
Contact centers need to measure and improve service quality and customer satisfaction. This in order…
8 de mayo de 2013
Increase sales by avoiding common mistakes in call management
Normal 0 false false false ES X-NONE X-NONE The Contact Center is, in many cases…
