Automation and Self-Service

Increase the efficiency of the service provided and add value to all interactions with customers.

In our competitive environment, excellence in customer service is key to achieve their satisfaction and loyalty. This  challenge is an opportunity for companies to lead with innovation and a customer-centric vision.

The use of automation solutions in the contact center, integrated with artificial intelligence tools facilitates the implementation of these innovative strategies, by providing users with a unique, consistent and personalized experience.


The use of these tools in the contact center will enable :

  • Improved business processes and efficiency through intelligent automation.
  • Facilitation of resolution of routine requests using bots equipped with artificial intelligence. 
  • Prioritization of clients needs using channels of preference and the ability to asign them to the appropriate agent should intervention be required.
  • Empowering agents with all the client information and the ability to offer adequate and personalized attention.


Humans & Robots – A Debt Collection partnership at its best

Presence Suite for Banking

Presence Suite for Insurance

Presence Suite for Education

Fit plan to optimize Customer Experience

Presence Suite for Retail