Workforce Management
Increase contact center productivity, by achieving the perfect balance between available resources and service demands.
One of the most difficult tasks for contact center managers is sizing resources efficiently. Getting the most out of them is essential to withstand demand peaks and deliver a unique customer experience.
Enghouse Interactive and U-WFM Workforce Management solution for Contact Center facilitates the forecasting and scheduling of resources on an easy-to-use platform designed to increase agent retention and productivity and reduce administrative costs.