Highlights about Rod Jones:
- Over 40 years experience in the call center and customer service industry.
- Internationally recognized as a Thought Leader and Trusted Advisor to corporates, parastatals and government agencies.
- Founder and first Chariman of the Independent Contact Center Consultants Association.
- Former Chariman of the Direct Marketing Association TeleServices Council of SA.
- His “World Class Contact Centers” MasterClass management knowledge development seminars have to date been attended by over 4,800 delegates in 13 countries.