In this demo, you will see how Presence Social Interactions allows you to integrate a bot into your contact center, creating an omnichannel experience.

Using this solution, you will be able to:

• Manage interactions through WhatsApp, Facebook, Twitter, Instagram, Telegram, Webchat and mobile applications.
• Identify real intentions and maintain the context of communications through a bot with an advanced progressive natural language understanding (NLU) engine, therefore humanizing self-service
• Enable data authentication using voice, fingerprint and facial biometrics