Offer a single customer service, support and communication, from anywhere and through any channel.
Smart Staff Optimization (SSO)
Take advantage of the benefits and opportunities that remote work brings to the Contact Center with a set of tools that allow you to properly manage remote operations.
- Business Intelligence
- Quality Management Suite
- Workforce Management
- Gamification for Contact Center
- Vidyo for Contact Center
Easily integrate the interactive video channel into your applications, with the highest quality and resolution up to 4K UHD, thanks to the most secure, scalable, and customizable video technology on the market.
You can build WebRTC, mobile, and native multiparty video chat apps.
Consistent APIs and SDKs to rapidly build your video chat app on all major platforms.
Offer self-service through a virtual assistant, emulating the experience of a collection agent and following the same business rules.
Improve the customer experience by offering additional touch points through the video channel, providing faster and more efficient personalized service in real time.
Each conversation increases engagement and understanding, which reduces the time for each transaction.
Improve each customer interaction by increasing loyalty, trust, and satisfaction with financial transactions and processes.