Contact Center Solution for Insurance
Ensure your profitability and build customer loyalty by providing a successful customer experience.
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The insurance industry is saturated with competitive products, brands, and prices. In this scenario, it is essential not only to attract new customers but also to retain existing ones by providing them with top-quality service. So insurers must generate the most satisfactory customer experience possible, and to achieve this goal it is necessary to offer each user a service tailored to their needs, implementing a solution that allows them to contact through all the channels of their choice (calls, social networks, webchat, etc.).
Why implement Enghouse's solution for the insurance industry?
24/7
Keep in touch with your customers all the time.
Virtual assistance
Your customers can resolve the simplest procedures quickly and without the need to talk to an agent.
Omnichannel strategy
Multi-channel support helps you increase up-selling, thanks to analysis and knowledge of customer behavior.
Measurable results
8
of increase in customer contact ratio.
-20
staff turnover
-15
duration of response times
-34
dropout rate.
25
more contacts per hour
Enghouse’s solution for Insurance enhances the capabilities of the contact center
- Excellence in customer service
- 24 x 7 access
- Self-service options
- Faster and more efficient transaction processing
- Reduced response time
- Automation of administrative tasks and processes where no agent intervention is required
- Tailor-made reports
- 360-degree view of each client’s problems
- Identification and generation of new leads
- Ability to make hot changes by non-technical profiles
- Control of service quality through recording of interactions