Implementing this tool in your contact center will help you to:
By integrating a single front end and reducing the possibilities of human error.
Reduce implementation costs and accelerate campaign implementation time:
No need to involve IT.
Increase Cross and Up-Selling:
Automatically linking contacts in other campaigns or sales services.
Transform your scripts into dynamic sales tools
The use of scripts in the contact center is essential to clarify the message of the agents, but sometimes it becomes a double-edged sword, by resulting in conversations that are not very dynamic, flexible and natural.
Enghouse Interactive’s scripting tool transforms the scripts into dynamic tools that guide the agents, based upon the interactions and data capture of the conversations.