25 de noviembre de 2021
Contact center and unified communications: essential convergence
The importance of collaboration in the contact center While the primary vocation of the contact…
15 de noviembre de 2021
The V12.1 Presence Suite launch, what’s new?
On November 15, 2021 Enghouse launches the new version Presence Suite v12.1 What's new? SmartCloud…
11 de noviembre de 2021
Speech analysis to improve service, products and customer loyalty
Getting a clear and complete picture of the customer experience to identify concrete opportunities for…
4 de noviembre de 2021
Case Study: Customer Service Migration to the cloud
The cloud has come to revolutionize the business environment and for Contact Center businesses, it…
21 de octubre de 2021
How to detect customer impersonation by implementing voice biometrics
Cybercrime is becoming a strong challenge for authorities around the world. Recently we were shocked…
14 de octubre de 2021
Guide: How to face the challenges of customer service in social networks
As a new contact and sales channel par excellence, social networks are on the rise.…
30 de septiembre de 2021
How to improve customer experience and loyalty with an omnichannel strategy for the insurance industry
Maybe you're already a little tired of hearing about customer experience everywhere, but without customers,…
23 de septiembre de 2021
[Webinar on-demand] UCaaS and CCaaS: How Convergence Drives and Disrupts Communications
Collaborative tools have been a great ally in both the professional and personal spheres in…
15 de septiembre de 2021
Say goodbye to excel and automate workforce management in the contact center
Contact centers are characterized as human capital intensive companies, so a large part of their…
8 de septiembre de 2021
Guide: How to Optimize Customer Relationships with Artificial Intelligence
Over the years, the fields of application of Artificial Intelligence (AI) have become vaster and…
31 de agosto de 2021
How to avoid identity fraud in e-learning systems
Learning online is an undeniable advantage. The fact of being able to access quality education…
11 de agosto de 2021
Biometric authentication to prevent fraud in online banking transactions
Some time ago we used to see our grandparents, parents, or even ourselves, standing in…
