15 de septiembre de 2021
Say goodbye to excel and automate workforce management in the contact center
Contact centers are characterized as human capital intensive companies, so a large part of their…
8 de septiembre de 2021
Guide: How to Optimize Customer Relationships with Artificial Intelligence
Over the years, the fields of application of Artificial Intelligence (AI) have become vaster and…
31 de agosto de 2021
How to avoid identity fraud in e-learning systems
Learning online is an undeniable advantage. The fact of being able to access quality education…
11 de agosto de 2021
Biometric authentication to prevent fraud in online banking transactions
Some time ago we used to see our grandparents, parents, or even ourselves, standing in…
22 de julio de 2021
Use Case: Reducing costs in collections management with Collections Virtual Agent
Curiously, those activities necessary to generate revenue are sometimes the ones that generate more expenses.…
12 de julio de 2021
Enghouse Vidyo bets on Veridas’ facial biometrics to eliminate fraud in video conferences
The companies are already working to offer voice biometrics in Vidyo and the Canadian giant's contact center solutions. Video conferencing with facial biometrics Enghouse Interactive, a leading global provider of…
7 de julio de 2021
Case Study: Improving Quality Management in the Contact Center
C3i needed to modernize its Enghouse interactive solution, focused on Improving quality management in the…
24 de junio de 2021
How to optimize software to improve customer experience in the Insurance industry?
In this article, you'll know to optimize software to improve the customer experience in the…
17 de junio de 2021
Customer experience solutions: a sure bet for success
Enghouse Systems - Bigger, stronger, more customer-centric, thanks to new acquisition There is a lot…
10 de junio de 2021
4 Keys to choosing an efficient software for telehealth
With this article, you will know those functionalities that you should consider when acquiring efficient software for telehealth that optimizes the services of your health entity. The so-called "new reality" is here to stay and…
21 de abril de 2021
5 tips to increase results in insurance sector
Want to increase your sales and operations revenue? In this article we share 5 tips…
14 de abril de 2021
How to make telehealth work for you
If you are considering implementing video solutions for Telehealth, this article provides an overview of…
