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Enghouse and Veridas
Cloud Contact Center
11 de mayo de 2022

3 Ways a Cloud Contact Center can help your company grow

A cloud contact center is what finally connects your customers and your company. It is…
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presence smartcloud
News
9 de marzo de 2022

New version of Presence Smartcloud, what’s new?

On March 1st, Enghouse launched the new version Presence SmartCloud v12.1, its Contact Center solution…
katherine dominguez
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Enghouse and Veridas
News
15 de febrero de 2022

Enghouse Interactive and Veridas seal new alliance for strong authentication and omnichannel

Enghouse Interactive, a leading global provider of contact center and video collaboration software, and Veridas,…
katherine dominguez
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Learn about the 9 main benefits of having messaging apps for customer service in your Contact Center.
Omnichannel
9 de febrero de 2022

9 benefits of messaging apps for customer service

Messaging apps have become part of our daily lives. A large majority of French people…
katherine dominguez
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Unified communications in the Contact Center
Enghouse UC
25 de noviembre de 2021

Contact center and unified communications: essential convergence

The importance of collaboration in the contact center While the primary vocation of the contact…
katherine dominguez
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News
15 de noviembre de 2021

The V12.1 Presence Suite launch, what’s new?

On November 15, 2021 Enghouse launches the new version Presence Suite v12.1 What's new? SmartCloud…
katherine dominguez
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Speech analysis to improve service
Customer Service
11 de noviembre de 2021

Speech analysis to improve service, products and customer loyalty

Getting a clear and complete picture of the customer experience to identify concrete opportunities for…
katherine dominguez
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Migrating the contact center to the cloud
Cloud Contact Center Platform
4 de noviembre de 2021

Case Study: Customer Service Migration to the cloud

The cloud has come to revolutionize the business environment and for Contact Center businesses, it…
katherine dominguez
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Detect impersonation with voice biometrics
Biometric authentication
21 de octubre de 2021

How to detect customer impersonation by implementing voice biometrics

Cybercrime is becoming a strong challenge for authorities around the world. Recently we were shocked…
katherine dominguez
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automating workforce management in the contact center
Omnichannel
14 de octubre de 2021

Guide: How to face the challenges of customer service in social networks

As a new contact and sales channel par excellence, social networks are on the rise.…
katherine dominguez
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automating workforce management in the contact center
Omnichannel
30 de septiembre de 2021

How to improve customer experience and loyalty with an omnichannel strategy for the insurance industry

Maybe you're already a little tired of hearing about customer experience everywhere, but without customers,…
katherine dominguez
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Unified Communications tool
Enghouse UC
23 de septiembre de 2021

[Webinar on-demand] UCaaS and CCaaS: How Convergence Drives and Disrupts Communications

Collaborative tools have been a great ally in both the professional and personal spheres in…
katherine dominguez
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Recent News

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    • Cloud Contact Center Platform
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    • Enghouse UC
  • Software Contact Center
    • Engagement Solutions
      • Gamification for Contact Center
      • Workforce Management for Contact Center
    • Omnichannel Contact Center Software
      • Whatsapp and Social Media in the Contact Center
      • Chat in the Contact Center
      • Voice in the Contact Center
      • Video in the Contact Center
      • Email in the Contact Center
    • Solutions for Outbound campaigns
      • Dialer for the Contact Center
      • Web Scripting for the Contact Center
    • Contact Center Automation and Self Service solutions
      • Virtual Assistant for the Contact Center
      • Chatbot for the Contact Center
      • Interactive Voice Response (IVR)
      • Collections Virtual Agent
    • Quality and Analytics Solutions in the Contact Center
      • Business Intelligence for Contact Center
      • Satisfaction Surveys for the Contact Center
      • Reporting Tool for Contact Center
      • Quality Management
  • Professional Services
    • SDK Integrations
    • Enghouse Interactive Consulting Services
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    • Contact Center Software for Marketing and Sales
    • Contact Center Software for Outsourcers
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    • Smart Staff Optimization
    • Artificial Intelligence in the Contact Center
    • Biometric Authentication System
    • Debt Collections Solution
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