22 de julio de 2021
Use Case: Reducing costs in collections management with Collections Virtual Agent
Curiously, those activities necessary to generate revenue are sometimes the ones that generate more expenses.…
12 de julio de 2021
Enghouse Vidyo bets on Veridas’ facial biometrics to eliminate fraud in video conferences
The companies are already working to offer voice biometrics in Vidyo and the Canadian giant's contact center solutions. Video conferencing with facial biometrics Enghouse Interactive, a leading global provider of…
7 de julio de 2021
Case Study: Improving Quality Management in the Contact Center
C3i needed to modernize its Enghouse interactive solution, focused on Improving quality management in the…
24 de junio de 2021
How to optimize software to improve customer experience in the Insurance industry?
In this article, you'll know to optimize software to improve the customer experience in the…
17 de junio de 2021
Customer experience solutions: a sure bet for success
Enghouse Systems - Bigger, stronger, more customer-centric, thanks to new acquisition There is a lot…
10 de junio de 2021
4 Keys to choosing an efficient software for telehealth
With this article, you will know those functionalities that you should consider when acquiring efficient software for telehealth that optimizes the services of your health entity. The so-called "new reality" is here to stay and…
21 de abril de 2021
5 tips to increase results in insurance sector
Want to increase your sales and operations revenue? In this article we share 5 tips…
14 de abril de 2021
How to make telehealth work for you
If you are considering implementing video solutions for Telehealth, this article provides an overview of…
12 de abril de 2021
What are the benefits of a Responsive Insurance Contact Center?
The benefits of a Responsive Insurance Contact Center Customer service is one of the most…
7 de abril de 2021
Moving my Contact Center to the Cloud: Yes or no?
Yes! Cloud contact center solutions are the right step to accelerate and scale your business…
6 de abril de 2021
Digital challenges in the insurance sector
Digitalization is revolutionizing all sectors. But especially the insurance sector. According to ICEAi data, six…
25 de marzo de 2021
Use case: Integration of video channel in the health sector
The implementation of the video channel in healthcare is revolutionizing the industry by enabling the…
