11 de mayo de 2022
3 Ways a Cloud Contact Center can help your company grow
A cloud contact center is what finally connects your customers and your company. It is…
9 de marzo de 2022
New version of Presence Smartcloud, what’s new?
On March 1st, Enghouse launched the new version Presence SmartCloud v12.1, its Contact Center solution…
15 de febrero de 2022
Enghouse Interactive and Veridas seal new alliance for strong authentication and omnichannel
Enghouse Interactive, a leading global provider of contact center and video collaboration software, and Veridas,…
9 de febrero de 2022
9 benefits of messaging apps for customer service
Messaging apps have become part of our daily lives. A large majority of French people…
25 de noviembre de 2021
Contact center and unified communications: essential convergence
The importance of collaboration in the contact center While the primary vocation of the contact…
15 de noviembre de 2021
The V12.1 Presence Suite launch, what’s new?
On November 15, 2021 Enghouse launches the new version Presence Suite v12.1 What's new? SmartCloud…
11 de noviembre de 2021
Speech analysis to improve service, products and customer loyalty
Getting a clear and complete picture of the customer experience to identify concrete opportunities for…
4 de noviembre de 2021
Case Study: Customer Service Migration to the cloud
The cloud has come to revolutionize the business environment and for Contact Center businesses, it…
21 de octubre de 2021
How to detect customer impersonation by implementing voice biometrics
Cybercrime is becoming a strong challenge for authorities around the world. Recently we were shocked…
14 de octubre de 2021
Guide: How to face the challenges of customer service in social networks
As a new contact and sales channel par excellence, social networks are on the rise.…
30 de septiembre de 2021
How to improve customer experience and loyalty with an omnichannel strategy for the insurance industry
Maybe you're already a little tired of hearing about customer experience everywhere, but without customers,…
23 de septiembre de 2021
[Webinar on-demand] UCaaS and CCaaS: How Convergence Drives and Disrupts Communications
Collaborative tools have been a great ally in both the professional and personal spheres in…
