We are the world’s most reliable contact center technology provider

About us

Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.

Corporate presentation

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.

Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premise or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

Financial Results

Markham, Ontario – September 10, 2020 – Enghouse Systems Limited (TSX:ENGH) today announced its third-quarter (unaudited) financial results for the period ended July 31, 2020. All of the financial information is in Canadian dollars unless otherwise indicated.

Key financial and operational highlights for the three months ended July 31, 2020 (compared to the same period in 2019) are as follows:

29

Revenue

Revenue grew 29.7% to $131.3 million;

56

Operating Activities

Results from operating activities increased by 56.2% to $42.2 million;

77

Net income

Net income increased 77.3% to $26.0 million or $0.46 per diluted share;

58

Cash flows

Cash flows from operating activities excluding changes in working capital increased 58.8% to $45.3 million;

62

EBITDA

Adjusted EBITDA increased 62.4% to $45.6 million;

Cash, cash equivalents, and short-term investments were $228.9 million, an increase from $150.3 million at October 31, 2019, which was achieved after making payments of $19.5 million for dividends and $43.9 million for acquisitions;

The Company has no long-term debt other than a nominal amount that is non-interest bearing.

DOWNLOAD FINANCIAL STATEMENTS

In the quarter, the Company experienced growth from both internal sources and from acquisitions. Internal growth includes the expansion of the acquired businesses, particularly Vidyo, since acquisition.

To date, COVID-19 continues to have an overall positive impact on revenue. Although the initial surge of customers requiring immediate remote-work and visual computing solutions upon the initial outbreak of the pandemic was primarily served in the second quarter of 2020, demand for these solutions remains above historic averages.

The pandemic has tested Enghouse’s ability and capacity to respond to significantly altered circumstances. Enghouse’s results continue to demonstrate the resiliency of its business model, which is based on significant recurring revenue streams, positive operating cash flows, large cash reserves with nominal debt, and disciplined cost management and value for money philosophy.

Quarterly Dividend: Today, the Board of Directors approved the Company’s eligible quarterly dividend of $0.135 per common share, payable on November 30, 2020, to shareholders of record at the close of business on November 16, 2020.