Quality and Analytics

Integration of data collection tools, analytics and artificial intelligence in the contact center, will allow:
Know your customers and processes:

Through the analysis of the interactions carried out via any channel.

Improve customer experience:

Through segmentation (behavioral patterns, age , gender etc.) Machine learning, intelligent scripting and resources

Immediate detection:

Of inefficiencies, errors or areas of improvement.

Get to know your customers better and make better decisions

Customers are increasingly demanding in their relationships with brands and expect to be served in a personalized and excellent way, and this can be a decisive factor when making a purchase.

In order to respond to this demand, it is necessary to know the needs, preferences and profiles of customers.

Resources

Gamification

Medplus

Ilumno

QMS is cornestone to customer service excellence

Are you listening to your customers?

Brochure Quality Management Suite

Presence Reporting

HelPhone

Unisono

A3BPO

Indra

Quality Management – The Cornerstone to Customer Service Excellence

Gescobro

3 ways call recording and quality management can save your business money