What is Smart Staff Optimization?

Make a difference in the customer experience in the digital age with a Video Banking Platform

Capture and Improve the ROI of your Video Platform for Telemedicine

VidyoConnect’s Top Security Features

Integrate an AI chatbot into your Omnichannel Contact Center software

[Use case] Integrate a video platform for Telehealth into your medical solution and transform virtual care

Top 4 Challenges Solved by Video Collaboration

What is the role of telehealth in long-term care?

Humans & Robots – A Debt Collection partnership at its best

The cloud, one of the technology trends that has had the greatest impact in recent months

Whitepaper: Home-care, the best video attention


Presence Smart Cloud

Webinar: Vidyo

Why choose Presence Smart Cloud?

Admiral Seguros

Brochure Business Intelligence (BI)

Five Key Trends Impacting Customer Service

5 key trends that will affect customer service in 2020






Brochure Inbound

QMS is cornestone to customer service excellence

Are you listening to your customers?

Seamless integration between Bots Agents and the Contact Center

How to carry out an optimal Real Time Management Strategy

Guide to integrating a winning omnichannel strategy


Collections Virtual Agent


Aldeas Infantiles

Brochure Quality Management Suite




Golden Line


Caja Morelia Valladolid

Smart Center improves Automation and Self-services capabilities

Smart Center increases the efficiency of BPO processes


Atento achieves their business objectives

Collections Virtual Agent

Brochure Social Interactions

Brochure Outbound

Brochure Communication Portal

Fit plan to optimize Customer Experience

Brochure Scripting

Brochure Video

Brochure Chat

All-in-One for Retail

All-in-One for Telco

5 benefits of optimizing debt collections in the Contact Center


All-in-One for Travel

All-in-One for Insurance

All-in-One for Healthcare

All-in-One for Government

All-in-One for Education

All-in-One for Banking

Chatbots and Interactive Automation – Have you got the right balance?

Quality Management – The Cornerstone to Customer Service Excellence

Factors to take into account when integrating Chatbots, AI and Automation in the Contact Center

5 Reasons to Use Communications Portal

Guide to integrate a winning omnichannel strategy

AI to Improve Contact Center ROI

Collections Brochure

Outbound management challenges

BPO Brochure



Make your contact center the beating heart of your business


Predictive Dialing Guide


Improving efficiency of debt collections with predictive dialing

All in One

4 benefits of implementing AI in debt collections

3 ways call recording and quality management can save your business money

Direct Travel Team

Smart Center

Outsourcing solutions: optimizing bpo processes

Affinion International

Social Interactions

Integration Alexa with All-in-One

Collections Virtual Agent

5 key concepts that show how Real Time Management Impacts the Customer Experience

From cost center to engine growth

Competitive advantages of modernizing CC infrastructure

How to make the boat go faster