Maximize collection management with COLLECTIONS VIRTUAL AGENT
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Increases ROI and reduces the cost of collection processes

In today’s environment, where the pressure to keep costs under control is increasing and the demand to increase revenues is constant, having a technological solution that allows ensuring the collection and mitigate the risks for the company’s profitability is essential. This is when Collections Virtual Agent plays a decisive role because it automates the process and management between the company and the debtor, emulates the experience given by an agent, follows the same business rules, and uses the same inbound and outbound contact channels (voice, SMS, email, webchat, and mobile applications) allowing to optimize management processes and make debt recovery more profitable, efficient and productive.

Benefits of Colletions Virtual Agent

Reduces Contact Centre operating costs.

Increases the efficiency of the collection process.

Ideal solution for soft debt based on real Enghouse Interactive customers cases.

Adapts the recovery process and the type of service, dependent on the quality of the debt.
Multi-channel processes based on business rules, customer profiles, industry requirements and security standards.
Increases productivity by optimizing the management of the agent.
Offers a set of detailed reports to facilitate the monitoring of results and to assist in the decision-making processes in to optimizing services strategies.
360º Omnichannel view of the debt collection outcome to optimize business processes.
Simplifies automatic billing utilising the debtors preferred contact channels, with minimal effort while taking advantage of the most optimal timing.

Measurable results


25% increase in usable contacts


Up to 1000 automatic calls per hour


Reduction in operating costs

Collections Virtual Agent in the Contact Center

The integration of the Collections Virtual Agent solution with the Contact Center system allows:

  • Manage all collection processes from a single platform.
  • Create campaigns with specific strategies for each type of debtor.
  • Make changes in the campaigns, based on the analysis of the results obtained to increase effectiveness.
  • Get agents to focus on more complex and higher-value activities.