Increases ROI and reduces the cost of collection processes
Benefits of Colletions Virtual Agent
Reduces Contact Centre operating costs.
Ideal solution for soft debt based on real Enghouse Interactive customers cases.
Collections Virtual Agent in the Contact Center
The integration of the Collections Virtual Agent solution with the Contact Center system allows:
- Manage all collection processes from a single platform.
- Create campaigns with specific strategies for each type of debtor.
- Make changes in the campaigns, based on the analysis of the results obtained to increase effectiveness.
- Get agents to focus on more complex and higher-value activities.