CERTIFICATIONS & ACCREDITATIONS
Enghouse works with leading industry partners and adheres to the most stringent standards.
Enables state-of-the-art customer engagement experiences exactly how your customer wants it
Enables state-of-the-art customer engagement experiences exactly how your customer wants it
CERTIFICATIONS & ACCREDITATIONS
Enghouse CCaaS delivers the ultimate operational flexibility with a Cloud-Based Contact Center, providing a wide range of capabilities which are easily accessible via an intuitive web-based interface. It ensures that no matter where your agents are, you can provide the best experience to your customers while offering the industry’s most comprehensive range of Contact Center capabilities:
ARTIFICIAL INTELLIGENCE (AI)
BUSINESS INTELLIGENCE (BI)
KNOWLEDGE BASE (KB)
KNOWLEDGE BASE (KB)
SELF-SERVICE, CHATBOTS, ML
WORKFORCE MANAGEMENT (WFM)
UNIFIED COMMUNICATIONS (UC, UCAAS)
VIDEO
FEATURES AND BENEFITS
Built on IBM’s industry-leading global cloud infrastructure, with resiliency, redundancy and flexibility, so that you can serve your customers with confidence
SOC2, HIPAA, PCI-DSS, ISO27001 Certification guarantees customer data protection across cloud-based services
Capture the Voice of the Customer, across every touchpoint in the customer journey, and understand what the issues are, and why
See what you’ve been hearing. Leverage video to enhance the customer/agent experience, provide detailed visual instructions or to demo capabilities
Provide customers with the information they want, when they want it, how they want it, with the option to engage with a live agent if and when they choose to
Flex agent numbers to meet seasonal needs, reallocate across campaigns as required, handle inbound, outbound and blended needs with ease, add remote agents when and where required
Intuitive visual dashboards provide key information at a glance with drag-and-drop flexibility to create personalized ad hoc reports
Unlimited Integration of third-party applications, with any PBX, Unified Communications or UC as a Service platform, and use single or multiple telephony infrastructure providers
