360-degree view of the business and all processes.
Dynamic real-time reporting to access and interact with data quickly and intuitively.
Identifying behaviors, preferences, and trends to anticipate customer needs, increasing sales, satisfaction, and brand loyalty.
Contact Centers generate and store a large volume of data, making it difficult to extract valuable information that can make a difference in both customer relations and operations.
Enghouse Interactive’s Business Intelligence tool gathers all this information in an interactive and visual dashboard, which allows to know users and predict their behavior, facilitating decision making and increasing business opportunities.
Drag & drop data models, combined with in-chip technology, allow immediate responses to queries. Navigate through the data collected by all Enghouse solutions, and present it in interactive dashboards that can be shared across the organization.
Contact centers generate and store an extraordinary amount of data related to customers, agents, interactions and conversations. Enghouse BI, the new way to visualize and interact with data to get answers to complex questions, guiding you to the right decisions in seconds.
