Using the Conversational Artificial Intelligence (AI) solution, it is possible to listen to the “Voice of the Customer” (VoC) and extract actionable insights from a wide range of digital media (with greater than 95% analysis accuracy) helping organizations identify and leverage the “why” hidden in NPS and CSAT feedback.
Actionable insights to optimize the customer experience
Detailed. Actionable. Real-time.
Artificial Intelligence in the Contact Center
The implementation of this solution allows:
- Empower your organization to deliver a better overall experience.
- Quickly identifying the issues that help you extend the capabilties that exceed your customer’s expectations.
- Resolve others before they become serious impediments to retaining and increasing customer loyalty.
- Simplifies the understanding of customer feedback by leveraging its proprietary analytics, custom developed algorithms, along with the deep understanding of industry-specific linguistics, terminologies, phraseologies and other proprietary approaches to deliver over 95% accuracy of customer statements made. No additional parsing, processing or validation required.
Top 8 reasons you should learn about AI in the Contact Center
QUICKLY ANALYZE CUSTOMER STATEMENTS
IDENTIFY VALUABLE TRENDS
OPTIMIZE SERVICE LEVELS
ACCELERATE NEW PRODUCT DEVELOPMENT
INTUITIVE VISUAL GUI MANAGEMENT INTERFACE
OPEN STANDARDS BASED API
EASY TO SCALE
ACCESS FROM ANYWHERE
Webinar On-demand
How AI-Enabled Super-Agents Improve CX
With rapid advances in Artificial Intelligence, Contact Centers can fundamentally transform the customer experience. From the first point of contact to the last, numerous touch points along the customer journey can leverage AI and add significant value to the customer experience.
Join our keynote speakers as they discuss the various Artificial Intelligence technologies you should consider using, as well as how AI can be leveraged to extract actionable insights from the customer journey used to enhance Customer Experience. During this session, you’ll also see how our Vecko product provides organizations with the right information and recommendations to optimize your Customer’s Experience. You won’t want to miss this.
FEATURED SPEAKERS
KATE LEGGETT
VP & Principal Analyst, FORRESTER
STEVE NATTRESS
Product Director, ENGHOUSE INTERACTIVE
JACKI TESSMER
VP of Product Marketing, ENGHOUSE INTERACTIVE
The Three Customer Service Megatrends In 2020: Fuse AI And Agents To Drive Better Experiences
Automation and AI continue their march into customer service operations, and enterprises reap the rewards. Operations become more efficient, and enterprises deliver differentiated experiences, uncover new revenue streams, and reinvent business models. Automation and AI also transform the workforce: Agents work faster and smarter and are more satisfied. This report reveals the top three customer service trends that customer service leaders must pay attention to in 2020.
Why Read This Report?
What you'll learn?
- Poor customer service costs businesses tens of billions of dollars
- Agents will no longer be essential to scare customer service
- Agents desktop modernize to handle complex issues
- Agent staffing and culture transform as AI sets in
Check out this Infographic for some interesting insights into how AI empowered Super-Agents improve the Customer Experience.
VIEW FULL INFOGRAPHIC
