10 de febrero de 2021
[Guide] Successful use cases of the integrated video channel in different industries
Undoubtedly, the integrated video channel is evolving industries. Therefore, in this guide, we show you…
27 de enero de 2021
Q&A: Is a cloud Contact Center solution the right choice for my business?
As time goes by, more and more experts are recommending the implementation of a Cloud…
20 de enero de 2021
3 tips to make the leap from traditional banking to Video banking
Almost every industry can benefit from integrating video into their communications strategy and/or customer service…
13 de enero de 2021
Contact Center Solutions: 3 keys to improve efficiency and ensure sustainable operations
For Contact Centers, productivity is one of the fundamental elements. This implies addressing this issue…
23 de diciembre de 2020
[Frost & Sullivan Guide] The contact center market, suppliers and trends on the rise
Revenue for the North American contact center market, both on-premise and in the cloud, grew…
17 de diciembre de 2020
Easily integrate a video platform into your corporate Apps
When developing an App for third parties or integrating innovative and robust technology into such…
10 de diciembre de 2020
Increase the ROI of your operations with contact center solutions for remote work
Remote agents are a growing figure in the contact center industry. This is why the…
2 de diciembre de 2020
Use cases of video conference platform integration with IoT technology
The integration of a video conferencing platform with emerging technologies such as IoT represents an…
25 de noviembre de 2020
Partnership between Humans and Robots: Contact Center Solutions for collections
Generally, companies use different contact center solutions for collections. However, the actions and tactics implemented…
11 de noviembre de 2020
Make a difference in the customer experience in the digital age with a Video Banking Platform
In recent years, banks and credit unions have achieved a reduction in their costs by…
5 de noviembre de 2020
Integrate an AI chatbot into your Omnichannel Contact Center software
Has it ever happened to you that you get in contact with a company's chat…
29 de octubre de 2020
[Use case] Integrate a video platform for Telehealth into your medical solution and transform virtual care
It is becoming increasingly common for health systems to resort to the implementation of a…
