septiembre 30, 2020
Main challenges that a video collaboration platform solves
As the working mode becomes more flexible, disadvantages arise that businesses must learn to manage…
septiembre 24, 2020
The importance of security in videoconferencing platforms
The arrival of Covid-19 brought with it the need to change our habits in all…
septiembre 22, 2020
Quality Management System for the quality control of your Contact Center’s service
Perhaps your operation has had some problems that have led to affect productivity. Inexperienced staff,…
septiembre 16, 2020
What is the role of telehealth in long-term care?
Telemedicine systems in the provision of long-term care require cutting-edge solutions that are natural, attractive,…
septiembre 9, 2020
Increase the productivity of your remote Contact Center with Workforce Management
Have you ever wondered how a Workforce Management tool increases the productivity of your remote…
septiembre 7, 2020
The contact center playbook: uplifting the performance of your staff
One of the most important assets, if not the most important, any given company -restaurant,…
septiembre 3, 2020
Why integrate video as another interaction channel in the Contact Center?
Without a doubt, the integration of video in the contact center has taken on great…
agosto 26, 2020
Interactive Intelligence Video Customer Engagement
Consumer behavior is constantly changing. With the advances in technology, consumers have now more ways…
agosto 21, 2020
Case study: telemedicine made flexible with video communication
Ochsner Health System, Lousiana’s largest private not-for-profit healthcare system, began its virtual care program, CareConnect…
agosto 5, 2020
Guide to Contact Center Remote Working Solutions
Up until very recently, the majority of Contact Centers worked in a traditional, centralized model.…
julio 28, 2020
How to manage the impacts of remote working in the Contact Center with integrated tools?
It is undeniable that remote working has advantages and for contact center businesses it has…
