Madrid, Spain – Enghouse Interactive, a leading multinational company in customer experience and contact center technology, is pleased to announce that it has been awarded ‘Best IT Project in BPO and Back Office’ at the prestigious Platinum Contact Center Awards, organized by Contact Center Hub.
This recognition has been awarded to the technology company thanks to the implementation of its IVR solution, which has enabled one of its customers to facilitate credit card payments without the need to interact with an agent in the process. The project has demonstrated a significant impact in terms of operational efficiency, improved customer experience and cost reduction for the customer.
The award was collected by José Manuel Clapés – VP Sales Iberia and Gonzalo Castillo – Customer Success Manager at Enghouse Interactive.
We are proud to receive this award from Contact Center Hub which is the result of our constant commitment to our customers and to continue innovating in the field of customer experience and contact centers. We thank our client for their confidence in our solution and the Enghouse Interactive team for their hard work and dedication.
Enghouse Interactive will continue to develop cutting-edge solutions that enable its customers to achieve their business goals and deliver exceptional customer experiences.
