Actionable Insights To Optimize The Customer Experience

Detailed. Actionable. Real-time.

Artificial Intelligence in the Contact Center

Using the Conversational Artificial Intelligence (AI) solution, it is possible to listen to the “Voice of the Customer” (VoC) and extract actionable insights from a wide range of digital media (with greater than 95% analysis accuracy) helping organizations identify and leverage the “why” hidden in NPS and CSAT feedback.

The implementation of this solution allows:

  • Empower your organization to deliver a better overall experience.
  • Quickly identifying the issues that help you extend the capabilties that exceed your customer’s expectations.
  • Resolve others before they become serious impediments to retaining and increasing customer loyalty.
  • Simplifies the understanding of customer feedback by leveraging its proprietary analytics, custom developed algorithms, along with the deep understanding of industry-specific linguistics, terminologies, phraseologies and other proprietary approaches to deliver over 95% accuracy of customer statements made. No additional parsing, processing or validation required.

Top 8 Reasons Why You Should Get AI Insights

QUICKLY ANALYZE CUSTOMER STATEMENTS

IDENTIFY VALUABLE TRENDS

OPTIMIZE SERVICE LEVELS

ACCELERATE NEW PRODUCT DEVELOPMENT

INTUITIVE VISUAL GUI MANAGEMENT INTERFACE

OPEN STANDARDS BASED API

EASY TO SCALE

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Webinar On-demand

How AI-Enabled Super-Agents Improve CX

With rapid advances in Artificial Intelligence, Contact Centers can fundamentally transform the customer experience. From the first point of contact to the last, numerous touch points along the customer journey can leverage AI and add significant value to the customer experience.

Join our keynote speakers as they discuss the various Artificial Intelligence technologies you should consider using, as well as how AI can be leveraged to extract actionable insights from the customer journey used to enhance Customer Experience. During this session, you’ll also see how our Vecko product provides organizations with the right information and recommendations to optimize your Customer’s Experience. You won’t want to miss this.

FEATURED SPEAKERS

KATE LEGGETT

VP & Principal Analyst, FORRESTER

STEVE NATTRESS

Product Director, ENGHOUSE INTERACTIVE

JACKI TESSMER

VP of Product Marketing, ENGHOUSE INTERACTIVE

The Three Customer Service Megatrends In 2020: Fuse AI And Agents To Drive Better Experiences

Why Read This Report?

Automation and AI continue their march into customer service operations, and enterprises reap the rewards. Operations become more efficient, and enterprises deliver differentiated experiences, uncover new revenue streams, and reinvent business models. Automation and AI also transform the workforce: Agents work faster and smarter and are more satisfied. This report reveals the top three customer service trends that customer service leaders must pay attention to in 2020.

What you'll learn?

  • Poor customer service costs businesses tens of billions of dollars
  • Agents will no longer be essential to scare customer service
  • Agents desktop modernize to handle complex issues
  • Agent staffing and culture transform as AI sets in

Check out this Infographic for some interesting insights into how AI empowered Super-Agents improve the Customer Experience.

VIEW FULL INFOGRAPHIC