ALL-IN-ONE

Contact centers have gone from being watertight departments to becoming the heart of all company processes and communications. Connecting all points of the customer’s journey with the different corporate areas, to offer a frictionless, cross-functional experience.

55

Contacts per hour

17

First call resolution

What does an All-in-One solution offer?

Improving the Customer Experience

Omnicanal attention at any time and through any channel.

Reduced agent response times thanks to the availability of all information on a single platform.

Automation of the interactions for a customer service without waiting or repetitions.

Increase sales

Proactive and personalized communications to communicate with the client at the right time.

Process automation to achieve the perfect combination of agent care and self-service.

Increased productivity and FCR, with automated dialing strategies based on business rules.

Efficient processes

Simplicity of administration, supervision and single agent desktop (100% web).

Measurement of quality of care and processes.

Analysis of the processes and casuistry for decision making.

Empowering agents and supervisors with the right tools and intelligence.

All In One

Why Enghouse?

FLEXIBLE MODELS
On-premise / Hosted / Hybrid

Why Enghouse?

AGENT FRONT END AND SUPERVISOR 100% WEB

OMNICANAL SUITE ALL IN ONE

Specialization in software and contact center services to improve customer service
Native SiP – any PBX or standalone (DevConnect certified)
The best score in your category
Unified management

SCALABLE AND RELIABLE

With Avaya, it depends on the CCElite system
With OpenGate on N+1 architectures
VMWare Certification
Certificación VMWare

EASY TO USE / MAINTAIN

Operations can make changes on the fly
Rapid adaptation to new business needs
Lower Total Cost of Ownership

Measurable results

Enlarge

+55% Contacts per hour
+17% Resolution on first call
+36% Agent productivity
+17% Occupation of the agent
+24% Sales per Hour
/ Conversion Levels

Reduction

-15% Average time per interaction (BMT)
-33% Maintenance costs
-38% Agent training costs
-70% Time-to-Market
-42% Total cost of ownership (TCO)
-57% Technical support