Finish what you started!
E-mail and, to a lesser extent, SMS, are the channels preferred by users to receive documentation, booking confirmations, information on products and services, invoices, warranties, contracts and all types of communications that can be saved and stored.
By integrating Enghouse Interactive´s Email and SMS management it enables:
- Enhanced customer experience through unified services and ongoing access to all the information relating to services performed.
- Agents to manage multiple channels and deliver optimal service with the assistance of the Contact centre tools.
- Agents always keep customers abreast of all relevant information throughout a case/incident. Ongoing feedback creates a sense of comfort with customers – it makes them feel important!
- Communication is key…as long as it is relevant.