Presence SmartCloud is the most flexible cloud-based contact center solution on the market.
Create fluid conversations with customers through digital and voice channels. Predict and understand customer problems before they escalate, or even occur.
Make it easy for agents to quickly solve problems with an intuitive interface. Enable employees to find solutions along with collaborative tools that allow them to talk, video record, chat and search.
Better business results
It integrates seamlessly with Salesforce and other CRM tools to add context to customer trips. Reduce costs, boost sales, and automate routine tasks with Enghouse IA.
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If you haven’t migrated to the cloud yet, now is your time.
If, on the contrary, you are already in this process, make sure you have the technology partner and the ideal solution that meet your requirements.
Some companies that trust Enghouse Interactive
Increase the efficiency of customer service and transform the customer experience with a Contact Center solution in the Cloud.
Presence Smart Cloud based on Microsoft Azure, is the most flexible on the market, as it allows you to combine packages without license limitations, adapting in real time to seasonal increases and decreases in business, without any type of penalty or added cost.
Why should you migrate to the Cloud with Presence SmartCloud?
Use and pay for what you need. Flexible licensing scheme that allows the customer to dynamically combine 2 packages according to their needs at any given time.
With Microsoft Azure’s infrastructure, and a secure and redundant connection to keep your data and services always available and secure.
No license limitations that prevent adapting to seasonal increases or decreases in business. Presence SmartCloud allows you to add positions and channels according to your needs without worrying about anything else but your business.
Improved Cash Flow
Use just what you need for your business. Unexpected increases will be invoiced later.