Companies are facing major communication challenges due to hybrid working modalities, increased costs for remote work collaboration tools, and the lack of integration with the contact center. For this reason, Enghouse has created a Unified Communications tool (ENGHOUSE UC), which will help companies increase their productivity thanks to team collaboration in real-time and from anywhere.
The union of UCaaS and CCaaS will boost communications with your customers and between different areas of the company.
So get ready to meet the new expectations of the global workforce and communicate with customers in an optimized way, achieving:
- Increase agent efficiency and productivity.
- Improve collaboration between employees and departments.
- Enable mobility and remote working.
- Enhance user experience and customer service.
- Reduce costs – less administration and maintenance