The cloud has come to revolutionize the business environment and for Contact Center businesses, it has become the solution to continue offering their customers the same service without sacrificing quality. A Cloud tool favors remote work and organizational productivity, as it allows operations to continue regardless of location.
Capitec, South Africa’s leading bank, was clear about this. That is why it opted to migrate its entire customer service and help desk to the private cloud. This operation was done in record time, without affecting its operations and with incredible results.
Download the success story and find out how they did it.