Presence Smartcloud

Moving my Contact Center to the Cloud: Yes or no?

By abril 7, 2021No Comments

Yes! Cloud contact center solutions are the right step to accelerate and scale your business growth.

In this article you will find how cloud contact center solutions can benefit your business. Thanks to the flexibility, scalability and security of cloud solutions, you can improve your business results, lower costs and provide better service to your customers, from anywhere.

 

Cloud tecnology are one of the major trends in almost all industries. They provide multiple benefits and simplify digital transformation processes. They have become essential in the Contact Center sector, since they allow efficient storage of thousands of pieces of data that are generated ever day as well as easy access to the data. In fact, up to 88.8% of customers agree that cloud solutions allowed them to reduce costs, among other benefits.

In the last few years, cloud technology is a concept on the agenda of decision makers as a turning point on their work processes. These technologies are now a reality in which more companies, regardless of the sector are investing, due to the benefits they provide.

Customer service departments are no strangers to this change, since they generate and process large amounts of information. This is why they are adapting their software to run their activity on cloud.

Our Presence SmartCloud solution, based on Microsoft Azure, helps companies deliver an excellent customer experience while achieving their business objectives.

Benefits of using our cloud contact center solutions

Cost savings

For small and medium-sized companies this is the most important benefit due to the significant expenses required by previous solutions. Cloud contact center solutions do not require any initial investment or hardware (except PC and headphones) reducing the need for IT personnel.

Simple management

Cloud solutions enable a simple management of the Contact Center platform without the need of IT . In addition, the company will always have the latest software version compliant with data protection regulations. DNCLs (Do Not Call Lists) can be uploaded and changed in real-time.

Flexibility

Flexible subscription models allow the expansion or reduction of the Contact Center platform according to each company’s specific needs, eliminating the costs of non-used licenses during low season or easily increasing during peak season.

Mobility

Cloud solutions for contact center do not require a contact center in each business location. In addition, employees may work remotely with no need for a new telephony of hardware systems.

Enghouse Interactive Cloud Solutions for Contact Center

 

Enghouse Interactive, true to its commitment to offer innovative products, provides cloud solutions to help companies to efficiently consolidate data and improve the relationship with their customers.

Customer Service is essential for companies who put their customers in the center, and therefore the innovation in this sector is key to guarantee its quality. The adoption of new trends and the benefits offered by cloud technologies represent a change that allows us to easily adapt to the customer´s needs and requirements.

Download this brochure and find out how Presence Smart Cloud solution can help benefit your business.