Even if you have a functional on-premise contact center, there are plenty of reasons to consider moving to the cloud. Take advantage of the benefits of this technology to serve your customers anytime, anywhere, and from any device.

Providing your agents with the tools they need to communicate, collaborate and access data to create the best possible customer experience is something you can achieve with a cloud contact center.

Elevate your contact center. Migrate your Contact Center to the cloud

Enghouse CCaaS is our offering in this space. It provides flexibility, agility, continuous improvement, and cost optimization while offering comprehensive contact center functionality across all channels. This enables seamless customer communication, the prerequisite for delivering a better customer experience. Try our Contact Center in the cloud and experience the benefits for yourself.

From cost center to a revenue generator

Today’s customers expect fast response and personalized service anytime, anywhere, using any device or communication channel. Whether you’re talking to account holders or serving patients, Enghouse CCaaS’s comprehensive set of features and functionality equips you with a powerful and efficient solution designed to satisfy the most demanding customers and ensure the profitable operation of your business.

Cloud security with Enghouse CCaaS

Enghouse CCaaS supports best-of-breed, centralized security standards such as Secure Sockets Layer (SSL) encryption and PCI-DSS compliance capabilities. Moving infrastructure and services to the cloud increases security and can give you more control over your infrastructure and users.

Easy to deploy, easy to use

Enghouse CCaaS offers omnichannel capabilities with an intuitive interface that allows for quick setup and seamless integration with existing systems. No complicated training is required.

Freedom and flexibility

Scale up or down as needed, in a matter of hours if required, either on a planned or reactive basis. Add more staff, expand operational functionality, and adapt to change as needed. Eliminate the need to acquire new infrastructure or overburden internal IT resources.

Moving to the cloud is not suitable for everyone. We offer a choice of deployment methods.

On-premise

If you have not yet migrated to the cloud, now is your time. Enghouse Interactive is ideally suited to help you evaluate the best migration path and ensure a smooth digital transformation. However, if the cloud is not the right fit for you, we can offer you an on-premise or hybrid solution that best suits your needs.

Hybrid environment

Of course, you don’t have to completely change overnight from on-premises. It doesn’t have to be an all-or-nothing scenario. Using a hybrid approach means you can move at your own pace. Consider deploying new solutions in the cloud, while gradually migrating legacy systems when it suits you.

Managed service

This option avoids overburdening your IT team by managing your contact center or infrastructure. Leave the planning, upgrade execution, compatibility issues, and maintenance requirements to the experts. This way, you can focus on what your business does best.

Would you like to learn more about CCaaS? Click here.